BELIORAS LUXE HAIR LEGAL POLICIES

LEGAL NOTICE (IMPRESSUM)

Responsible according to § 5 TMG and § 55 RStV:
Belindah A.O

This website is operated by a sole proprietor based in Germany.

PRIVACY POLICY (GDPR COMPLIANT)

This Privacy Policy explains how Belioras collects, uses, and protects your personal data when you visit or make a purchase from our website.

1. Data Controller

2. Personal Data We Collect

We may collect the following data:

• Name
• Address
• Email address
• Phone number
• Payment information (processed by Stripe, PayPal, Klarna)
• Order details
• IP address
• Browser information
• Cookies

3. How We Use Your Data

We use your data to:

• Process orders and payments
• Deliver products
• Communicate with you
• Improve our website
• Prevent fraud
• Comply with legal requirements

4. Payment Providers

We use:

• Stripe
• PayPal
• Klarna

These providers process your payment information securely and independently.
We do not store credit card details.

5. Cookies

We use cookies for:

• Website functionality
• Analytics
• Shopping cart
• Marketing

You can manage or disable cookies in your browser settings.

6. Data Security

We use SSL encryption and secure payment gateways to protect your data.

7. Your Rights (GDPR)

You have the right to:

• Access your data
• Correct your data
• Delete your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact: info@belioras.com

8. Data Storage

We store your data only as long as necessary for legal and business purposes.

9. Updates

We may update this Privacy Policy at any time.

TERMS & CONDITIONS (AGB)

1. General Information

These Terms & Conditions apply to all purchases made through our website belioras.com.

2. Products

We offer:

• Human hair wigs
• Lace units
• Hair extensions
• Fashion accessories (if applicable)

All products are described as accurately as possible.

3. Orders & Contract

By placing an order, you enter a binding contract with Belioras.

We reserve the right to refuse or cancel orders in cases of:

• Payment issues
• Incorrect information
• Suspicion of fraud

4. Prices

All prices include VAT where applicable.

Shipping costs are displayed during checkout.

5. Payment Methods

We accept:

• Stripe (Visa, Mastercard, Apple Pay, Google Pay)
• PayPal
• Klarna (Pay Later, Installments)

6. Shipping

Orders are processed within the time shown on the website.
Shipping times vary by destination.

7. Returns

Wigs and hair products are hygienic items.
Returns are only accepted if:

• The package is unopened
• The product has NOT been worn
• Lace is untouched
• Tags are still attached
• Returned within 14 days

More details in our Return Policy.

8. Warranty

In case of product defects, contact us at info@belioras.com.

9. Limitation of Liability

We are not responsible for:

• Delivery delays
• Third-party service issues
• Incorrect customer addresses

10. Governing Law

These Terms are governed by German law.

RETURN & REFUND POLICY

1. Return Eligibility

Due to hygiene laws, we accept returns ONLY IF:

• The wig/hair is unworn
• Lace is uncut
• Hair is in original packaging
• Tags are intact
• No perfume, makeup, glue, or styling
• Return request within 14 days

If these conditions are not met, returns are refused.

2. Refunds

Refunds are processed within 7–14 days after we inspect the product.

3. Non-returnable items

• Worn wigs
• Cut lace
• Used accessories
• Custom orders

4. How to request a return

Email: info@belioras.com
Subject: "Return Request – Order #"

SHIPPING POLICY

1. Processing Time

Orders are processed within 3-5 business days.

2. Shipping Providers

We ship with:

• DHL (Germany & EU)
• DHL Express for international orders

3. Shipping Times

• Germany: 3-5 business days
• EU: 5-9 business days
• International: 5–15 business days

4. Tracking

All orders receive a tracking number.

5. Customs

International customers are responsible for customs fees.

COOKIE POLICY

We use cookies to:

• Improve website performance
• Enable shopping cart
• Analyze visitor behavior
• Provide personalized content

You can manage cookies via your browser or our cookie banner.

CANCELLATION FORM (EU REQUIREMENT)

(Only for unopened hair products)